Terms of Service
Last updated: October 5, 2026
1. Agreement
These Terms govern your use of this website and the Auranex AI receptionist service (the "Service"), provided by KKG Media, India ("we", "us"). By using the website or the Service you agree to these Terms. If you use the Service for a business, you confirm you have authority to bind that business.
2. The Service
Auranex provides an AI voice and messaging receptionist that can answer calls, answer questions from information you provide, book appointments, take messages, send reminders and follow-up texts, and send reports. Features depend on your plan. We may improve, change or discontinue features with reasonable notice where practical.
3. Free trial and billing
- New customers may be offered a 14-day free trial. No credit card is required to start unless we tell you otherwise.
- After the trial, plans are billed monthly in US dollars at the price on our Pricing page or in your written order. Plans are month-to-month.
- Usage limits (such as calls per month on the Starter plan) are set out in your plan. Pricing and plan limits may change with 30 days' notice.
- Third-party costs that are not included in your plan (for example, your own phone carrier charges) remain your responsibility.
4. Your responsibilities
- Give us accurate information about your business, services, prices, hours and policies. The AI answers only from information you provide, so you are responsible for keeping it current.
- Disclosures and consent. You are responsible for telling callers that they are speaking with an AI system and for obtaining any consent required to record calls or send text messages, under laws that apply to you and your callers (for example state call-recording laws, the TCPA and CTIA guidelines for SMS). We can help you set up a disclosure greeting.
- Keep your account credentials secure and tell us promptly of any unauthorised use.
- Follow our Acceptable Use Policy.
5. Emergencies and regulated advice
The Service is a business receptionist. It is not an emergency service and does not give medical, dental, legal, engineering or safety advice. You should configure it to tell callers to hang up and dial 911 (or the local emergency number) for emergencies, and to hand off or notify your staff for urgent situations such as gas smells, flooding, no-heat or no-cooling emergencies, dental pain or swelling, or adverse reactions to treatments. We do not guarantee that every call will be classified correctly.
6. AI limitations
AI systems can misunderstand speech, mishear names or numbers, or give incomplete answers. We work to reduce errors but do not promise that the Service will be uninterrupted, error-free or that it will book every appointment or capture every lead. You should review call reports and bookings regularly.
7. Data and privacy
Our handling of personal information is described in our Privacy Policy. As between you and us, you retain ownership of your business content and call data. You give us a licence to process it solely to provide, secure and support the Service. We may use aggregated, de-identified statistics to improve the Service.
8. Intellectual property
We own the Service, the Auranex name, logo and website content. You may not copy, reverse engineer or resell the Service except as we agree in writing. Feedback you give us may be used by us without obligation.
9. Third-party services
The Service relies on third-party providers (telephony, speech, AI models, calendars, CRMs and others). Their availability and terms may affect the Service, and we are not responsible for their acts or outages.
10. Cancellation and suspension
You may cancel at any time by emailing kkgmedia1@gmail.com; cancellation takes effect at the end of the current billing period (see our Refund Policy). We may suspend or end the Service if you breach these Terms, do not pay, or use the Service unlawfully or in a way that risks harm to others or to our providers' accounts.
11. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the three months before the event giving rise to the claim.
13. Indemnity
You will indemnify us against claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your failure to give callers legally required notices or obtain required consents.
14. Governing law
These Terms are governed by the laws of India. Courts in India have jurisdiction over disputes, except where mandatory consumer or other law of your location says otherwise. We encourage you to contact us first to resolve any issue informally.
15. Changes
We may update these Terms. If a change is material we will give reasonable notice (for example by email or a website notice). Continued use after the effective date means you accept the update.
16. Contact
Email kkgmedia1@gmail.com.